Tomorrow, I will moderate a discussion among four credit union executives at the PSCU Financial Services 2009 Member Forum. I have included a description of the session below and will follow-up this week with a recap of topics examined and discussed.
Strategic Insights Session:
Total Member Care™ - 24/7 Contact Center Solutions For Service, Growth & Loyalty
Tues., April 7, 1:30-2:30 p.m. ET AND 2:45-3:45 p.m. ET
Listen to four credit union executives share their call center selection, implementation and management challenges and successes during this interactive, hour-long session. Audience members are invited to ask questions of the panelists who will delve into how they met an increasing demand for expanded member service, provided a revenue growth engine, reduced operational costs and built member loyalty for their credit union.
Forum attendees are invited to stop by the Total Member Care table at the Solutions Fair for product descriptions, demos and giveaways.
Moderator:
Pete Schmitt, executive director ContactUSA
Panelists:
Barb Baker, vice president, Contact Center, Delta Community Credit Union
Mitch Dormer, vice president, Strategic Initiatives, Chevron Federal Credit Union
Sally Fink, vice president, Member Services, Comstar Federal Credit Union
M. Brent Loyd, director, Member Care Operations, Texas Dow Employees Credit Union
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