Hello, and welcome to the credit union total member service blog. As primary author, please allow me to introduce myself. I’m Peter Schmitt, president of Auburn Hills, Mich.-based Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions.
My background includes more than 13 years of credit union industry and call center experience. In addition to leading Digital Dialogue, I currently serve on the Board of Directors for Auburn Hills-based Dialogue Marketing Inc. (a 600 seat contact center) and Credit Union Student Choice, a student lending Credit Union Service Organization (CUSO).
This blog’s goal is to provide a perspective to credit union executives on member services and call center best practices. I will discuss trends that impact the credit union industry in addition to commenting on relevant and timely news stories. My goal is to provide content that demonstrates techniques that improve member service and loyalty in the credit union industry. I will share my experiences while working directly with more than 200 credit unions and offer insight into best practices for delivering 24/7 total member care. From time to time, this blog will feature guest contributors and their thoughts, opinions and experiences.
I would like to invite your feedback as well. If you have any thoughts on my entries or would like to see a certain topic covered, please feel free to leave a comment with your suggestions. I look forward to an interactive dialogue with the readers of this blog.
My background includes more than 13 years of credit union industry and call center experience. In addition to leading Digital Dialogue, I currently serve on the Board of Directors for Auburn Hills-based Dialogue Marketing Inc. (a 600 seat contact center) and Credit Union Student Choice, a student lending Credit Union Service Organization (CUSO).
This blog’s goal is to provide a perspective to credit union executives on member services and call center best practices. I will discuss trends that impact the credit union industry in addition to commenting on relevant and timely news stories. My goal is to provide content that demonstrates techniques that improve member service and loyalty in the credit union industry. I will share my experiences while working directly with more than 200 credit unions and offer insight into best practices for delivering 24/7 total member care. From time to time, this blog will feature guest contributors and their thoughts, opinions and experiences.
I would like to invite your feedback as well. If you have any thoughts on my entries or would like to see a certain topic covered, please feel free to leave a comment with your suggestions. I look forward to an interactive dialogue with the readers of this blog.
Posts
Pete:
ReplyDeleteI look forward to following your blog. I recommend you consider writing about: converting unhappy member calls (and how to resolve them), trends in the kinds of calls you are seeing and how/if call centers are impacting branch networks (pro or con).
Best regards,
Scott Mills
William Mills Agency